On 25th May 2018, there will be new General Data Protection regulations (GDPR) all businesses will have to conform to. This guide will show you the changes.
Recording phone calls will be necessary for fulfilling a legal requirement in the financial services sector, which are required by the FCA leading up to all transactions.
For more information take a look at this link
https://ico.org.uk/…/16…/preparing-for-the-gdpr-12-steps.pdf
