VoIP phone

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At Pen Telecom, we have been providing Cloud Voice services for more than 12 years, so we fully understand what works and, more importantly, what doesn’t!

020 8150 9300

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0330 128 0569

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FAQs - Frequently Asked Questions

Put simply – Cloud Hosted Voice uses the internet to carry phone calls. But the real practical difference, is that you don’t need any special equipment in your office – everything you need is delivered through the internet on your existing network and managed by hosting service, no need for an internal or external IT Team.

The benefits of having Cloud Hosted Voice compared to traditional phone lines, which are due to be switched off January 2027 are numerous. Removing the hassle of managing complex phone systems is a no brainer. Giving your business the flexibility to easily accommodate Remote/Home Working is essential for businesses today.

Cloud Voice is set up for this, and ready to go at a moment’s notice! Keeping your business seamlessly connected to your customers by telephone at all times, no matter where your employees are based. Remote Working is the future, employees are now more than ever looking for a good work/life balance. Hire the right person for the job, not just the person that is able to travel to a particular office. Don’t miss out on having the best possible team because your phone system is out dated and unable to adapt to today’s connected world.

  • Conference Calls, Call Waiting, Voicemail and more!
  • Call Diverting by time and place – choose where calls get diverted to, and at which times of the day or night!
  • Online Configuration and Management – minimises disruption to your business
  • Add Remote/Home Workers easily and quickly
  • Porting of fixed line numbers – keep the same numbers!
  • Disaster Recovery Protection – ensures business continuity in the case of a fire, flood or etc.
  • TAPI interface to compliant applications – so you can seamlessly integrate CRM packages!

Yes, you can use VoIP on your mobile device by downloading our softphone app and connecting to Wi-Fi or mobile (4/5G) data. 

Yes, you can keep your phone number when you move to us, we will bring your number on to our platform.

Anytime, Anywhere, Any Device...

That's the Pen Telecom commitment to keeping your business connected professionally and effortlessly.
  • Never pay for UK Landline/Mobile calls again! With inclusive calls for each user.
  • Number Portability – your phone number remains the same, wherever you are located.
  • Call Recording and Comprehensive Reporting.
  • NO MORE Maintenance Charges – we don’t charge you.
  • We make it easy to control your Telecoms Services Online, from anywhere.
  • Conference Calls, Call Waiting, Voicemail and more.
  • Call Diverting by time and place – choose where calls get diverted to, and at which times of the day or night.
  • Online Configuration and Management – minimises disruption to your business.
  • dd Remote/Home Workers easily and quickly.
  • Porting of fixed line numbers – keep the same numbers.
  • Disaster Recovery Protection – ensures business continuity in the case of a fire, flood or etc.
  • TAPI interface to compliant applications – so you can seamlessly integrate CRM packages.

What Our Clients Say

Thank you for the wonderful and cost effective service provided – we were completely out of our depth and you made switching the phones and broadband so simple.

Your ongoing customer service is brilliant, we couldn’t ask for more.
Angie Hazeldine
Office Manager
Fantastic service from Jon. Took our many phone calls and was patient throughout to ensure there was a seamless transition from our old provider to his services. I am so pleased we made the move to his VOIP and broadband service and look forward to working with him.
Dr.Jashan Jethwa
Village Dental Practice