Businesses still dependent on WLR and PSTN services are beginning to experience a noticeable shift longer delays, inconsistent processes, and reduced reliability in line provisioning and reinstatement.
What was once a straightforward next-day activation is increasingly stretching into multi-day timelines. In a recent instance, a routine line reactivation was mistakenly processed as a new installation, extending the delivery timeframe to 10 working days.
At the same time, inconsistencies in address records across providers are adding another layer of complexity, leading to unexpected delays and operational disruption.
The underlying reality is simple. As legacy systems continue to be phased out, the capacity to support them efficiently is diminishing. Businesses that delay migration risk encountering challenges at critical moments such as relocations or operational changes.
The longer the wait, the less predictable the outcome.
At Pen Telecom, we support businesses in navigating this transition with clarity and confidence by:
• Assessing existing telecom infrastructure
• Recommending tailored solutions including Full Fibre and VoIP
• Managing the migration process end to end to ensure minimal disruption
Acting early allows businesses to stay in control. Delaying increases dependence on systems that are already under pressure.
The scale of the transition is significant. Approximately 2.8 million lines across the UK still require migration, including around 475,000 business connections. With only about 45,000 lines moving each week, demand on infrastructure and resources will continue to rise.
At the same time, costs are increasing. WLR pricing is expected to rise by up to 40 percent, with further increases anticipated. Waiting not only introduces risk but also the likelihood of higher costs and rushed decisions.
Now is the time to plan ahead and transition with confidence.
For expert guidance on preparing for the BT Switch Off, visit www.pen-telecom.co.uk or email service@pen-telecom.co.uk
