Businesses still relying on WLR and PSTN services are already starting to face a critical issue delays, inconsistencies, and unreliable timelines when it comes to line provisioning and reinstatement.
What should be a simple next-day activation is increasingly turning into multi-day delays. In one recent case, a stopped line that should have been reactivated next day was instead processed as a new installation, pushing the delivery timeline out by 10 working days
We are also seeing growing inconsistencies in address records between providers, creating further complications and unexpected hold-ups.
The reality is clear: as legacy systems are phased out, the ability to support them efficiently is declining. Businesses that leave migration too late risk facing disruption at crucial moments such as office moves or operational changes.
The message is simple: the longer you wait, the less predictable the process becomes.
At Pen Telecom, we help businesses stay ahead of these challenges by:
• Reviewing current telecom infrastructure
• Recommending the right solution, whether Full Fibre or VoIP
• Managing the migration process end to end with minimal disruption
Moving early means staying in control. Leaving it too late means relying on systems that are already under strain.
And the scale of this challenge is significant. Around 2.8 million lines still need to migrate across the UK, including approximately 475,000 business connections. With only about 45,000 lines transitioning each week, the pressure on infrastructure and resources will continue to increase.
At the same time, costs are rising. WLR service prices are set to increase by 40 percent, with further hikes expected. Waiting not only increases the risk of delays but also the likelihood of higher costs and rushed decisions.
For expert support in preparing for the BT Switch Off, visit www.pen-telecom.co.uk or email service@pen-telecom.co.uk
